Privacy Policy

GENERAL INFORMATION

- 'Your Wild Self' website address is: https://www.yourwildself.com.au.

- 'Your Wild Self' is bound by the provisions of the Privacy Act 1988, including the Australian Privacy Principles and Health Records and Information Privacy Act 2002 (HRIP Act).

- 'Your Wild Self' respects the privacy of its website users.  

- 'Your Wild Self' will only collect personal information from you with your prior knowledge and consent.  

- You can access and browse this website without disclosing any personal information.

CONFIDENTIALITY

- 'Your Wild Self' is bound by law and ethics and has a professional responsibility to those they become aware of as being at significant risk. 

- Individuals at significant risk are generally vulnerable members of the community who is being harmed or at risk of being harmed. 

- Mandatory reporting can be necessary and in such circumstances confidentiality is not withheld.

- This process is undertaken to ensure the safety of any vulnerable person.

PERSONAL DATA

- 'Your Wild Self' will only use personal information provided by you for the purposes for which it was collected. 

- 'Your Wild Self' will not disclose your personal information to a third party, without your consent.  

- 'Your Wild Self' will record your name, email address or phone number, only if you send them a message, book an appointment, sign up to their newsletter or subscribe to their blog.  

- Your email address or phone number will be used for replying to you directly, only if you wish to have 'Your Wild Self' reply to your message or they need to communicate with you about information you have requested. And, 'Your Wild Self' will request your preferred method of contact for communicating with you and endeavour to use this method. 

- Your details will be added only to those mailing lists on which you request inclusion.  

- 'Your Wild Self' will not use your email address for any other purpose, and will not disclose it to any third party, except if required by law or any other regulation. 

- For subscribers to 'Your Wild Self' newsletter, please also refer to the Mailchimp Privacy Policy in relation to how their third parties use your personal information.

COMMENTS

- 'Your Wild Self' collects the data from visitor comments on its site. This is additional to the visitor’s IP address and browser user-agent, which help to detect spam.

- Visitor comments may also be checked through an automated spam detection service.

COOKIES

- If you leave a comment on the 'Your Wild Self' site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

EXTERNAL WEBSITES 

- 'Your Wild Self' website provides links to other websites. 'Your Wild Self' is not responsible for the content and the privacy practices of other websites and encourages you to examine each site’s privacy policy and make your own decisions about the currency, accuracy or completeness of any information found.

- Articles on this site may include embedded content (e.g. videos, images, articles, etc). Embedded content from other websites behave in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content: including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WEBSITE ANALYTICS

- 'Your Wild Self' website uses Google Analytics which transmits website traffic data to servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. 

- 'Your Wild Self' uses reports provided by Google Analytics to help them understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

SOCIAL MEDIA

- 'Your wild Self' website also uses interfaces with social media sites such as Facebook and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the Meta Business Suite privacy policy at Privacy and Data Use Business Hub & Learn more about our Privacy Policy. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

SECURITY & STORAGE

- Any consent forms emailed to the client for gathering personal information relevant to 'Your Wild Self' services will be subject to the Privacy Act 1988 (Cth) & Health Records information Privacy Act 2002. These records will be stored until 7 years after the last client contact.

- If you would like to access your personal data these guidelines may help you understand the process: https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/access-your-personal-information

- Data is stored in hard copy and electronically in data storage systems which permit lawful access only by 'Your Wild Self'  in order to perform their functions. Personal information is destroyed when it is no longer useful, incorrect or it is unreliable.

- Any complaints about the use of your data will be addressed by 'Your Wild Self,' within 30 days of receipt. It will then be escalated to the Office of the Australian Information Commissioner, should the need arise. 

- 'Your Wild Self' are committed to working with our you to obtain a fair resolution of any complaint or concern about privacy and protection of personal information.

CANCELLATION POLICY

- Cancellations or rescheduling made within 48 hours of your appointment will incur a cancellation fee. This fee is equal to the cost of the consultation you booked, as the appointment could have been allocated to another individual. 

- No-shows will be treated as above and incur the total service fee.

- All appointments are confirmed two days prior so please make sure you respond at that time, if necessary.

REFUND POLICY

- Refunds will be provided for any service that has been pre-paid, as long as it is outside the 48 hour window, as stipulated above.

- Refunds for specific events (groups, workshops & retreats) will be honoured within the consented timeframe for that service.

MANAGING COMPLAINTS

- 'Your Wild Self'  is committed to the services which are provided. All feedback, including complaints will be utilised to improve client service and care. Complaints will be handled in accordance with this policy. A copy of this policy is available on request.

- Any person may make a complaint. You have the right to make a complaint and to have your concerns heard.

- Your complaint will be handled with fairness and efficiency. 'Your Wild Self' will maintain impartiality, confidentiality and transparency when managing any complaints.

- To enable the timely consideration of a complaint, specific details of the incident should be provided.

- 'Your Wild Self' is committed to responding to any complaints within five business days of receipt. A complaint may take time to resolve, and will be treated on an individual basis. 'Your Wild Self' will address the issue in a  manner that it timely. Communication concerning progress to resolve the issue will be in effect.

- If you need assistance with English to lodge a complaint, you can phone: 

131 450 (Translating and Interpreting Service National) which offers 24/7 support for over 120 languages and dialects.

HOW TO RAISE A COMPLAINT

- Step 1: Raise the issue with your therapist where possible. In the first instance, if you are making a complaint about your therapist, consider bringing the issue up directly with your therapist. This may help to resolve your concerns and clarify any misunderstandings or to allow any grievances to be heard.

- Step 2: Lodge a written email complaint directly to 'Your Wild Self': zoewebbergestalt@gmail.com 

If you prefer not to raise the issue directly with your therapist, or you are not satisfied with the response you receive, please refer to Step 3.

- Step 3: External review. If you are not satisfied with 'Your Wild Self' handling of your complaint internally, or the internal process presents a conflict of interest, you are entitled to pursue an external method of review. These methods are:

Psychotherapy and Counselling Federation of Australia (PACFA)

https://pacfa.org.au/portal/Portal/Community/Ethical-grievance-complaint.aspx#:~:text=If%20the%20practitioner%20you%20want,it%20was%20a%20specific%20incident).

- Email: ethics@pacfa.org.au with your name and contact details; the therapist's name, a description of the complaint and the date on which the incident occurred (if it was a specific incident).

- Your complaint should be acknowledged within 48 business hours and a PACFA staff member should contact you about your grievance or complaint within two weeks. 
- PACFA addresses grievances and complaints in accordance with the Professional Conduct Procedures 2024.

*A complaint is known as a 'grievance' after a complaint meets certain criteria, such as the psychotherapist or counsellor being a PACFA member at the time of the therapy subject to complaint. 

National Health Practitioner Ombudsman

https://www.nhpo.gov.au/

- Email: complaints@nhpopc.gov.au

- Mailing Address: National Health Practitioner Ombudsman and Privacy Commissioner Level 22, 50 Lonsdale Street Melbourne, Victoria, 3000

- 'Your Wild Self' is committed to working with you to resolve your complaint.

ACCEPTANCE
- You confirm that your use of the 'Your Wild Self' website includes your acceptance of these policies and their conditions of use. These policies are subject to change, so please remember to refer back regularly to this page to review any amendments.

ENQUIRIES

- If you have any concerns about 'Your Wild Self's' policies or require further information, please contact:

Zoë Webber at 'Your Wild Self'

zoewebbergestalt@gmail.com or Ph: +61 451 024 614